Upon move-out, Royal Palm Property Management will assess charges for any property damage beyond what is considered "normal wear and tear," any outstanding rent, fees, or other amounts from your lease that were not settled prior to move-out, and a Security Deposit Coordination Admin Fee if any portion of your deposit needs to be retained to cover damages or unpaid charges.
If you believe that any of the charges listed on your move-out statement are inaccurate, we have a dispute process in place. However, please note that we can only consider disputes supported by tangible evidence. For instance, simply claiming that "the property was left cleaner than when I moved in” will not be accepted unless accompanied by verifiable evidence such as timestamped photographs that substantiate your claim. By default, we will refer to the move-in inspection document, completed prior to your tenancy, to determine responsibility for any damages. Nevertheless, if you possess compelling evidence to submit, we will take it into account. It is also important to understand that disputing a charge by asserting that it is "unfair" will not be considered valid if the charge is specifically outlined in your lease agreement or adheres to our standard company policies and procedures. At Royal Palm Property Management, we firmly adhere to the principle of fairness for all tenants, without granting any special treatment. We are unable to make exceptions to the terms of the lease.
With these guidelines in mind, if you have any disputes to raise, please click here
to submit your dispute along with the supporting evidence.