Tenant FAQs

To pay your rent online, please visit our website at royalpalmpm.com and log in to your tenant portal. 

From there, you can access the payment options and make your rent payment securely.

If you have a maintenance issue in your rental property, please log in to your tenant portal on royalpalmpm.com and submit a maintenance request. Provide us with detailed information about the problem, include photos if possible and our maintenance team will address it promptly. If you have an emergency maintenance request, please call 239-223-2116 Ext 5. Leave a detailed message when prompted to do so and someone will get right back to you.

Examples of maintenance emergencies include significant water leaks, electrical issues, or situations that pose an immediate threat to your safety or the property.

Our renewal process begins 90 days prior to the expiration of your lease. You will begin receiving communications from us regarding your renewal and proposed terms at that time. For additional questions regarding the renewal process please email managers@royalpalmpm.com. 

If you need to break your lease agreement, schedule a call or meeting with your property manager HERE. 

Our team will discuss the situation with you and guide you through the required steps and any potential penalties or obligations.

Pet policies may vary depending on the specific property and the terms of your lease agreement. Please refer to your lease agreement or contact our office at managers@royalpalmpm.com. View additional details in regards to our pet policy here: https://www.royalpalmpm.com/pet-application-approval-process

The notice period required before moving out will be specified in your lease agreement. If you are on a Royal Palm lease, it is a 60 days' notice, but it is essential to refer to your specific lease terms. To provide notice, please contact our office or submit a notice here: click here

A copy of your lease and supporting documents directly in your portal.

Go to https://insurance.residentforms.com/ and click “submit your claim” in the top left navigation bar. 

At Royal Palm Property Management, we understand that the return of your security deposit is an important concern for our residents. We strive to ensure a transparent and efficient process for handling security deposit refunds. Here's what you can expect:

After you have successfully moved out of the property and returned all keys, we will conduct a thorough inspection to assess any damages or outstanding charges. This inspection typically takes place within a few days of your move-out date. The timeframe may vary depending on the specific circumstances and the volume of move-outs at that time.

Once the inspection is complete, we will promptly process your security deposit refund. In most cases, you can expect to receive your refund within 14 to 30 days per FL Statutes. This timeframe allows us to carefully review and address any necessary deductions, as well as complete the necessary administrative tasks involved in processing your refund.

We prioritize accuracy and fairness in the assessment of damages and deductions from security deposits. Our goal is to ensure that any deductions are reasonable and in accordance with the terms of your lease agreement. If there are any disputes or discrepancies regarding the refund amount, we encourage residents to utilize our dispute process and provide supporting evidence to facilitate a fair resolution.

Please keep in mind that factors such as the condition of the property upon move-out, any outstanding rent or fees, and the timely return of keys can impact the processing time for your security deposit refund. Rest assured that we are committed to handling the refund process as efficiently as possible while ensuring compliance with applicable laws and regulations.

Upon move-out, Royal Palm Property Management will assess charges for any property damage beyond what is considered "normal wear and tear," any outstanding rent, fees, or other amounts from your lease that were not settled prior to move-out, and a Security Deposit Coordination Admin Fee if any portion of your deposit needs to be retained to cover damages or unpaid charges.

If you believe that any of the charges listed on your move-out statement are inaccurate, we have a dispute process in place. However, please note that we can only consider disputes supported by tangible evidence. For instance, simply claiming that "the property was left cleaner than when I moved in” will not be accepted unless accompanied by verifiable evidence such as timestamped photographs that substantiate your claim. By default, we will refer to the move-in inspection document, completed prior to your tenancy, to determine responsibility for any damages. Nevertheless, if you possess compelling evidence to submit, we will take it into account. It is also important to understand that disputing a charge by asserting that it is "unfair" will not be considered valid if the charge is specifically outlined in your lease agreement or adheres to our standard company policies and procedures. At Royal Palm Property Management, we firmly adhere to the principle of fairness for all tenants, without granting any special treatment. We are unable to make exceptions to the terms of the lease.

With these guidelines in mind, if you have any disputes to raise, please click here to submit your dispute along with the supporting evidence.

Sanibel Captiva Community Bank

7500 College Parkway

Fort Myers, FL 33907