About Us
Royal Palm Property Management is a residential property firm that believes in honesty and reliability. We’re more than just sales people. We’re actual investors who want to see you thrive. We provide top-tier management services for clients big and small who are looking to achieve financial freedom.
Financial freedom. We all want it. Yet very few people actually attain it. Here at Royal Palm Property management our aim is to help you reach your financial goals. No matter how ambitious they may be. Which is why we remain one of the leading providers in residential property management year in and year out. Whether you’re looking to market your property or even just generating detailed reports each month, we can help you begin taking control of your cash flow.
Built by investors, for investors. We pride ourselves in being experts in our field. This is more than just a job to us. It’s our life. With this comes an unrelenting drive to bring our clients an honest and reliable service. We’re not wishy washy when it comes to fees. All of our costs are laid out in a simple and accessible manner on our website. We champion integrity and transparency above everything else and will always go out of our way to provide you with a first-rate service. No hidden fees. No hassle. Just simple property management done the right way.
You have a vision in your mind for the life you want. However, without the right income streams this will never be possible. Let us help you achieve the life of your wildest dreams by assisting you in your journey to financial freedom. We put a strong focus on results and will always work to maximise your return on investment. If we’re not making you money, then we’re not doing our job right and we always do our job right. The best part? We take care of all the details so you don’t have to. Simply give us reigns over all the aspects of letting your property and you can sit back, relax and let the cash come in.
Our Mission
Our mission here at Royal Palm Property Management is to help Real Estate investors and landlords to reach their goals with ease.We put honesty above everything else. Promises are made to be kept and we will always follow through on what we say.
Courage and an unrelenting drive to innovate are at the core of everything we do. We’re not ones for staying inside of the box. We like to push boundaries and provide a level of expertise that you won’t have experienced anywhere else. Most importantly, we believe in the power of great service. Our team will always push to provide a customer experience that’s unforgettable. We're here for you every step of the way with a fierce commitment to give you the best experience possible.
Our Core Values
Honesty - above all others; we will follow through with our promises, providing consistency to our stakeholders. We will also recognize that we are not perfect and will take responsibility for mistakes when they do occur.
Respect- we treat everyone we come into contact with in a respectful manner, regardless of how we are treated in return or the benefit we might get from our behavior.
Courage- we will be courageous as an organization to try new things, test their efficacy & adapt as needed..
Service- we are committed to serving with words that are substantiated by our actions. RPPM will serve the Southwest Florida community by directly devoting our resources to organizations doing good work.
Meet Our Team
Ashley Simonelli » Broker|Owner
With over 10 years of Property Management experience Ashley brings extensive
experience to managing properties and provides her clients with accountability,
flexibility and service. Primarily, she serves as a liaison between the tenants,
vendors, and property owners, making sure the property operates efficiently and
provides a maximized return for the owner.Her experience includes Portfolio
Management specializing in Multi-Family Residential and Commercial Management
specializing in Apartment Communities.
Ashley is a graduate from Hodges University where she obtained her Bachelor’s
Degree majoring in Business with a minor in marketing. She is also a licensed
Real Estate Broker and has assisted her investor with many sales transactions
as well.
Ollie De Lira » Director of Operations
With over 8 years of experience in the customer service field as representative, supervisor, and
operations manager for one of the biggest contact centers in the world and working with two of the
biggest cable companies in the US, he brings an authentic sense of service always focused on the
human side, committed to the philosophy that we work with people, not numbers.
He also has a degree in Internal Communication which he put on practice for 5 years, first as Internal
Communication Coordinator for “Little Farm Organics” and later as Graphic Designer for a Real State
company.
With two years in the company, he is now manager of our tenant and customer services department, he
is in charge of overviewing and maintaining the high standards for our tenant, vendor, and homeowner
communications as well as making sure they are aligned with our company's policies and core, always
willing to help our employees and associates in order to create an excellent business experience for all
of them.
Lorena Franco » Leasing Manager
The 10 years experience in the several fields including Logistics and Distribution, Customer Service, Business developing and Purchasing with a Bachelor Degree in International Business assure a strong relationship between prospects, future tenants and owners. Her passion about people well being, her commitment and honesty will lead to excel a service beyond the expectations.
The strong communication, management and organizational skills will guarantee the application process for the future tenants are met in a timely manner, any issue will be addressed and resolved right away helping the new prospect to have a piece of mind their process will be completed and they will have a new place to call home!
In her free time she loves to be in contact with nature, running,cycling, hiking, being active outdoors and most of all sharing all these encouraging moments with her lovely 1 year old Sarah, who is learning to discover the beauty in life at her age.
Michelle Espinosa » Resident Relationship Manager
Michelle has 2 years of experience in customer service as a representative and supervisor for one of the largest call centers globally, she also has experience as a Human Resources manager for a private security company. With a degree in Marketing, she was a Community Manager for a Preschool and designed a webpage for “Bios Eco Friendly Cleaning Products".
She brings creativity, dedication, and commitment to provide an excellent service and help our applicants, tenants and vendors find the best solution to their needs.
Michael M. » Director of Maintenance
Stetson Miller » Investor Services & REALTOR
With a total of 5 years working in the medical profession and as an EMT, Stetson has learned the importance of working with a well-functioning team to ensure complete satisfaction and unwavering performance. Bringing these traits of service, along with many others learned throughout his medical career, he is proud to be serving the needs of new and repeat homebuyers, as well as investors, in Southwest Florida. A member of the FGCU family, in his spare time, Stetson enjoys fishing, camping, and everything else outdoors. Working as the seamless team that he has grown accustomed to, Stetson promises to work with his clients until the pinnacle of satisfaction is received.
Heather Hosmer » Sales & Leasing Agent
Heather Hosmer brings many years of hospitality experience to Royal Palm Property Management & The Simonelli Real Estate Group. She has exceptional customer service skills and takes pride in her ability to problem solve. Heather is originally from Northern New Jersey but has spent the past 15 years in sunny SWFL where she feels most at home.
She is confident in meeting all her clients Property Management & Real estate needs. Looking to buy? Sell? Need help with managing your property? Heather is YOUR girl!
Maria Fernanda Aceves » Transaction Coordinator
Mafer has more than 4 years of experience as a customer service representative for one of the largest cable companies in the US, she also worked for almost 2 years for one of the biggest movie theatre companies in the world as an HR assistant, she coordinated the wellness for the customers and employees making sure that everything was in complete harmony
Showing empathy is one of the main things that she loves to do and believes that, by doing so, we can reach the best human relationships between companies and customers.
In her free time, she loves taking walks with her dog, reading at a park is the perfect afternoon, and enjoys hearing other people's stories.
Jana Way » Property Management Specialist and REALTOR
Born and raised in Florida, Jana is a native Floridian and has a true love and appreciation for Southwest Florida. With over 7 years of property management experience, Jana brings her drive and passion for the industry. Her vibrant personality, communication skills, honesty, and integrity make her a perfect fit for our team. Once you speak with Jana you will have comfort and confidence that will put any of your concerns at ease. She will always keep your needs as the top priority when negotiating on your behalf to ensure 100 % total customer satisfaction.
