As you prepare to bid farewell to your rental, our commitment to transparency throughout the process remains unwavering. Charges accrued upon move-out encompass potential damages beyond the scope of "normal wear and tear," any outstanding rent, pending fees, or unresolved balances from your tenancy. If a portion of your security deposit is retained to address damages or unsettled fees, an administrative fee, as stipulated by your lease terms, will be charged.
Should you encounter any discrepancies with the charges outlined in your move-out statement, please rest assured that a structured resolution process is in place. It's important to note, however, that to facilitate a review of your dispute, substantiating evidence must accompany your claim. Supporting documentation can include photographs , emails, videos, ect. Regrettably, disputes lacking supporting documentation will not be reviewed.
In adherence to the terms set forth in your lease agreement, you have a 15-day timeframe from the receipt of your statement to initiate a dispute for any contested item.
Our commitment to you extends to the timely resolution of disputes within approximately 14 business days, whenever feasible. We humbly request your understanding as we evaluate the information you've provided, working towards an impartial and accurate conclusion. Your patience throughout this process is truly valued, and we extend our sincere gratitude as we navigate this path together.