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If a tenant we placed doesn’t pay rent, we don’t collect a management fee. Period. No rent = no management fee. No exceptions. Why it matters: In a market where tenant quality can make or break your investment, we’re not cashing in while you’re chasing payments. If the tenant isn’t performing, neither are we. That’s how alignment works.
Most property managers in our area secretly add 10%+ to every repair invoice. Think about it: if they profit every time something breaks, where's their incentive to protect your bottom line? Here's How We Do It Different: Zero markups. We negotiate killer vendor rates and pass every single penny of savings directly to you. No hidden fees. No padded invoices. You get 24/7 access to original invoices in your owner portal. Same documents we see. Same numbers we pay. No smoke, no mirrors. Pro Tip: Shopping for a property manager? Ask them this: "Do you mark up maintenance costs?" If they say no, follow up with: "Will you provide me with original invoices?" You might be surprised by the answer…
Have a lower fee in writing? We’ll match it, as long as the scope of service stacks up. Because yes, we’re competitive. But we’re not in the business of cutting corners to cut costs. If someone’s offering bargain basement pricing, there’s probably a reason. With us, you don’t have to choose between doing it right and keeping it affordable. You get both.
Not impressed within the first 90 days? We’ll refund your management fees and waive the cancellation fee, no questions asked. One condition: If we’ve already placed a tenant, the guarantee doesn’t apply. Why? Because quality tenant placement is the heavy lift and we don’t offer leasing only services.
When you're on our Platinum Package, you get peace of mind built in: If a tenant we place breaks their lease within the first 12 months, we’ll replace them at no additional leasing fee. No double leasing fees. No fine print. Military exception applies, because service to our country comes first.
Evictions are rare with our screening process, but life happens. And sometimes, even the best-qualified tenants face challenges we can't screen for, like job loss, divorce, or natural disasters. When that happens, we manage the entire uncontested eviction process, so you’re not left chasing paperwork or footing the bill. This promise is included exclusively with our Platinum Package, giving you peace of mind when the unexpected hits. What’s Covered: Court filing fees Full administrative coordination of the eviction process Immediate coverage for Royal Palm placed tenants Coverage begins after 7 months for existing tenants not placed by Royal Palm. What’s Not Covered: Lost rent Move-out expenses Property damage Legal advice or tenant legal representation Note: Additional stipulations apply full terms are outlined in your management agreement.
The criteria for the Eviction Protection Promise include:
For pricing details of the Eviction Protection Promise, please refer to the pricing page.
