Guarantees

Payment Guarantee

PAYMENT GUARANTEE

If your tenant does not pay as agreed, we do not charge our management fee. There is no monthly “vacancy” fee at Royal Palm.

Fee Guarantee

FEE GUARANTEE

If you can find a lower management fee in writing by another company, we will match that fee.

Response Guarantee

RESPONSE GUARANTEE

If we do not respond within 24 hours of an inquiry whether by phone or in an email, we will waive that month’s management fee.

Rental Guarantee

RENTAL GUARANTEE

If we do not secure a tenant within 30 days (with agreed upon rent) we will waive your first month’s management fee.

Service Guarantee

SERVICE GUARANTEE

A lot of people say they are the best and that you won’t regret hiring them. However, they then lock you into a contract that you can not get out of without paying exorbitant cancellation fees. That doesn’t seem right to us, nor does it instill confidence that they are looking out for your best interests. We believe that the quality of management should stand on its own. If you aren’t fully satisfied working with us, let us try to fix it, or fire us with just 30 days’ notice!

Placement Guarantee

TENANT PLACEMENT GUARANTEE

NEVER pay two leasing fees within a 12 month period. We stand behind our screening and the tenants we place. With our full-service management, we will replace a tenant that breaks their lease within their first lease term, for free. The only exclusion is if a tenant is relocated due to military orders.

Eviction Guarantee

Eviction Protection Guarantee

How the Eviction Protection Plan works:

We understand how frustrating it is when a tenant violates their lease agreement and the financial implications for property owners. It’s an unfortunate fact that some tenancies end in eviction. With our  Eviction Protection Guarantee   you don’t have to worry about the costs of an eviction. We not only handle the eviction process but we cover the legal costs or fees associated with the eviction, as long as it's uncontested.
The requirements for the eviction protection plan are as follows: 

  • Owner must subscribe to our Eviction Protection Plan in the Management Agreement.
  • New tenants that Royal Palm has qualified and moved in are immediately covered.
  • Existing tenants with leases signed prior to Royal Palms involvement are covered after seven months. * Restrictions do apply to tenants that Royal Palm has not screened and placed. 
  • The Program does not cover lost rent, move-out costs, or damage to property.
  • The Program does not cover the Owner for the Tenant’s Attorney fees, or court ordered fines, damages, or penalties.

Please see the pricing page for details on the cost of the Eviction Protection Guarantee.